Waiting Room

Contents:

The Waiting Room is where you track the movements of patients in your actual Waiting Room at your Practice.

Overview

From this window you can;

Keep a track of who is currently in your Waiting Room, and for how long.

See what time the patient's appointment was for.

See when the patient arrived

Assign visiting patients to specific practitioners.

Specify items that the patient will be billed for, and the type of billing.

See the type of appointment (reason) the patient is here for (for example 'Emergency' or 'Blood Test')

Record notes about the patient and their visit ...and much more.

Managing Columns

You can adjust the width of each column (or hide a column) by dragging the edge of the column to the desired position.

You can indicate which columns are visible, and the order of them by right-clicking a column heading, and selecting Configure Columns.

To reset the column widths, either;

Right-click one of the column headings and select Reset Columns from the menu that appears, or

Select Window > Reset Columns.

The Columns

Chart	The patient's chart number, as recorded in the patient's details.
Concession	Any concessions the patient is entitled to, as recorded in the patient's details.
Practitioner	Indicates the patient's practitioner for the purpose of this visit. The patient's 'regular' practitioner is selected automatically, but this can be changed by double-clicking this field.
Items to Bill	Add Service Item numbers here if you know in advance which items the patient will be billed for. Separate items with a comma. When you then go to record the visit, these Service Items will already be selected for you on the Record Visit window.
Appointment Time	Displays the patient's appointment time. Note that this will only be visible if the patient had an appointment scheduled in the Appointment Book, and you then added to the Waiting Room via the Appointment Book.
Arrival Time	Displays the time at which the patient was added to the Waiting Room, either directly or via the Appointment Book. Green indicates the patient arrived, and was added to the Waiting Room on or before their appointment time. Red indicates the patient arrived, and was added to Waiting Room after appointment time (patient was late). Black indicates the patient arrived, and was added directly to Waiting Room i.e. not via the appointment book.
	Clinical (Ctrl + M) - Opens MedicalDirector Clinical, logs you in, and opens the patient you have selected in the Waiting Room.
Billing Type	Allows you to select a fee rate to bill with, in advance of recording the visit. MedicalDirector Clinical users can also enter this information during a consult via the patient's Progress Notes, and the Billing Type entered there is automatically applied to Pracsoft's Waiting Room.
Notes	A free-text field for adding notes about the visit.
Recalls and Reminders	Indicates that the patient has come in to see the practitioner about one or more specific Recall reasons. Double-click this field to call a window listing all the Recall/Reminder notifications for the selected patient. A Recall is a Clinical term that refers to reminders sent to patients. Note that this functionality is only available to sites that run Clinical in conjunction with MedicalDirector Pracsoft.
Type	The appointment type (if the patient had first been scheduled an appointment). Mouse-over the Type field to see details.
Status	The current status of the patient's account.
OPV/OCV/OVV Status	Displays the status of the patient's online verification with Medicare. Note that if Easyclaim is disabled (Global Settings) this column will read ‘OPV/OVV Status’

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